1. About these terms
These terms form an agreement between 1001718522 Ontario Inc., of Units 7 & 9A, 871 Equestrian Court, Oakville, Ontario L6L 6L7 ("we", "us", "ContactLink.io"), and the business that subscribes to our service ("you", "the customer").
Our privacy policy forms part of this agreement and explains how we handle personal information.
2. Accepting them
You accept these terms when you create an account, sign an order form, or start using the service — whichever happens first. If you are accepting on behalf of a business, you confirm you have authority to bind it.
ContactLink.io is a business product. It is not available to consumers or to anyone under 18.
3. What we provide
ContactLink.io is a subscription service that brings messages from connected channels into one inbox, creates call tasks from workflows, dials contacts, records calls, and reports on activity.
We grant you a limited, non-exclusive, non-transferable right to use the service for your own internal business purposes for as long as your subscription is active. We keep all other rights.
Onboarding is included with every plan at no additional cost. We connect your channels, configure your workflows and walk your team through the platform as part of your subscription.
4. Accounts and users
Each person using the service needs their own login. Logins must not be shared.
The Starter plan covers a single user. The Growth plan includes three users, and additional users are $15 each per month. You are responsible for everything done under your account, including by your staff, and for keeping credentials secure. Tell us promptly if you think an account has been compromised.
5. Your responsibilities
You are responsible for the contact data you load into the service and for having a lawful basis to hold and use it. You confirm that you have the right to upload it and to contact the people it describes.
You must keep your contact records accurate, honour opt-out and do-not-contact requests promptly, and not use the service to contact anyone who has asked you to stop.
6. Calling, recording and messaging
You are responsible for complying with all laws that apply to your outbound calling and messaging. Depending on where you and your contacts are, that may include Canada's Anti-Spam Legislation, the CRTC's Unsolicited Telecommunications Rules, the National Do Not Call List, and equivalent rules in other countries.
In practice this means having consent or an existing business relationship before you contact someone, identifying yourself clearly, honouring unsubscribe requests promptly, and calling only within permitted hours.
Call recording. Recording laws differ by jurisdiction. Some require the consent of only one party to a call; others require everyone on the call to consent. Our platform plays an audible tone when recording begins, but you remain responsible for determining what notice or consent the law requires where you and your contacts are located, and for obtaining it.
The safeguards we provide — do-not-contact flags, opt-out handling and calling-hour limits — are tools to help you comply. They are not a guarantee of compliance and do not transfer responsibility to us.
7. Acceptable use
You must not use the service to:
- Send unsolicited bulk messages or make calls that breach telemarketing law
- Contact people who have opted out or are on a do-not-call list you are required to honour
- Send anything unlawful, fraudulent, deceptive, harassing, defamatory or obscene
- Impersonate another person or business, or misrepresent who is calling
- Upload contact lists you bought, scraped or otherwise obtained without a lawful basis
- Attempt to breach, probe or overload the platform, or access another customer's data
- Reverse-engineer, copy or resell the service, or use it to build a competing product
- Share your login with people who are not licensed users
We may investigate suspected breaches and take action, including suspension.
8. Fees and billing
Fees are as published on our website or set out in your order form, in Canadian dollars, and exclusive of applicable taxes.
| Item | How it works |
|---|---|
| Subscription | Billed in advance, monthly or yearly depending on the plan you choose |
| Additional users | $15 per user per month above the number included in your plan |
| Taxes | Added at the applicable rate |
| Late payment | We do not charge late fees or interest |
| Refunds | Fees are paid in advance and are non-refundable |
If payment fails we may retry the charge and, after notice, suspend access until the account is current.
We may change our prices. Existing customers will be given 30 days' notice before a price change takes effect, and the change will apply from the start of the next billing period.
9. Term and cancellation
Your subscription starts when your account is created and renews automatically at the end of each billing period.
Monthly plans
Monthly subscriptions run month to month. Either party may cancel by giving 30 days' written notice. Cancellation takes effect at the end of the notice period, and you keep access until then.
Yearly plans
Yearly plans are discounted in exchange for a commitment to the full twelve-month term. They cannot be cancelled part-way through, and fees for the remainder of the term remain payable. To stop a yearly plan renewing, give us 30 days' written notice before the end of the term.
Fees paid in advance are not refunded on cancellation, whichever plan you are on.
10. Suspension and termination
We may suspend or terminate your account if you breach these terms, fail to pay, or use the service in a way that exposes us or our suppliers to legal risk or harms the platform for others.
Where circumstances allow, we will warn you first and give you a chance to fix the problem. Where the risk is immediate — for example, ongoing unlawful messaging — we may suspend without notice.
On termination your right to use the service ends and your data is removed. We do not keep copies for you afterwards, so you must download anything you want to keep before your access ends. Once the account is closed we cannot recover it.
11. Your data
Your contact records, messages, call recordings and notes remain yours. We claim no ownership of them.
You grant us the right to host, process and transmit that data as needed to run the service for you, and to comply with the law. We do not sell it, and we do not use it to advertise to your contacts.
We handle personal information as described in our privacy policy. Business customers can request a data processing agreement at info@contactlink.io.
You are responsible for keeping your own copies of anything you would not want to lose.
12. Connected channels
The service connects to platforms we do not control, including social and messaging channels. Your use of those channels is governed by their own terms, and they may change, restrict or withdraw access at any time.
We are not responsible for a connected channel becoming unavailable, changing its rules, or suspending your account on their side. Where a channel changes in a way that affects the service, we will tell you as soon as we reasonably can.
13. Availability and support
We aim to keep the service available and reliable, but we do not guarantee uninterrupted access. Planned maintenance will be scheduled outside business hours wherever possible.
Support is available by email at info@contactlink.io, Monday to Friday, 9:00am to 5:00pm Eastern, excluding public holidays.
14. Intellectual property
The platform, its software, design and branding belong to us or our licensors. Nothing in these terms transfers ownership to you.
If you send us feedback or suggestions, we may use them to improve the service without owing you anything for it.
We may name you as a customer and use your logo in our marketing, unless you tell us in writing that you would rather we did not.
15. Liability
The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
We are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost data, business interruption, or the cost of substitute services.
Our total liability under this agreement is limited to the fees you paid us in the twelve (12) months before the event giving rise to the claim.
Nothing in this section limits liability that cannot be limited by law.
16. Indemnity
You will indemnify us against claims, losses and costs arising from your use of the service in breach of these terms or of the law — including claims that your calls, recordings or messages were made without the consent required.
17. Changes
We may update these terms as the product and the law change. We will post the new version with an updated date, and where a change materially affects your rights we will notify account holders 30 days before it takes effect. Continuing to use the service after that means you accept the new terms.
18. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction over any dispute, and both parties submit to them.
19. Contact
Questions about these terms can go to info@contactlink.io, or by post to 1001718522 Ontario Inc., Units 7 & 9A, 871 Equestrian Court, Oakville, Ontario L6L 6L7.